A colleague recently said to me, “I’ve heard that you’re a client relations guru. Are there any tips or tricks that you have for starting to build up those relationships?”I always love a question like
Naturally, there are bad clients out there, but 90% of the time, it’s not really the client who is at fault. Poor communication, a lack of setting expectations, and a failure to qualify clients before
Recently, Condé Nast Digital undertook a complete redesign of the articles published on wired.co.uk. The aim was to provide a more content-first and immersive experience. These aims were established a
Within the past couple of weeks, I handed in my notice, after spending over fifteen years working in-house as a designer of websites and magazines for a publishing company. This wasn’t a quick or easy
Ah, the mid-2000s. A simpler time on the internet. MySpace was still ruling the social media scene, YouTube was a baby, and smartphones were more “dumbphone.”Back then, the internet wasn’t just a plac
Content marketing is a marketing technique focused on creating and distributing valuable content to attract and retain visitors, and turn these visitors into customers. It has proven very effective, a
One of our biggest challenges when producing client work is communicating technical information effectively with clients. Many developers in our community face similar obstacles. Selling and shipping
Technology is speeding ahead at a breakneck pace, but have we lost something important along the way?In a beautifully designed and thought-provoking post, “Our Interfaces Have Lost Their Senses,” Amel
Most of us are familiar with the saying, “Show, don’t tell.” For those of us working in creative industries, this should be your mantra when building up your résumé. With the rise of the gig-economy a
The number one question I always am asked is, “How do I get prospective clients to look at my portfolio?” It comes from newbies and… er… oldies, and practicing professionals alike. These days, there i
Google+ Hangouts have been at the heart of some of the hottest video conferencing technologies since it first debuted as part of Google+ several years ago. The Hangouts’ technology creates a dynamic p
The term “web design” refers to the process of planning, organizing, and editing content online. On the surface, it seems like a simple enough concept. However, the reality is what we consider “web de
